Last updated: October 4, 2026

At 72 Shop India we are committed to ensuring you have the best possible shopping experience. Please read our Return and Refund Policy carefully before placing your order.

No Returns or Exchanges

Due to our products being foodstuff, and in the interest of our customers’ health and safety, we are unable to accept any returns or exchanges once an order has been delivered. This policy is strictly enforced to ensure the safety, hygiene and quality of our products for all our customers. This does not affect your right to a refund or replacement for wrong, damaged or undelivered orders, as explained below.

We appreciate your understanding and assure you that every order is carefully inspected, packed and dispatched to the highest standards before leaving our facility.

Exceptions – Wrong or Damaged Items, or Undelivered Orders

We understand that issues can occasionally arise. In the following exceptional circumstances, we may offer a full refund or resend the order at no additional cost:

Wrong Item Supplied
If you have received a product that is different from what you ordered, please contact us within 48 hours of delivery with your order number and a photograph of the item received. Our team will review your case and arrange a refund or replacement promptly.

Damaged Items
If a pack arrives damaged (torn, leaking, crushed or with a broken seal), please contact us within 48 hours of delivery with your order number and photos of the damaged item. Call or WhatsApp us on 9167273110 or email info@72shop.in, and we will replace the item or refund it.

Undelivered Orders
If your order has not been delivered within the expected delivery timeframe and is confirmed as lost or undelivered by our courier partner, we will either resend your order or issue a full refund.

How to Report an Issue

If you believe your order qualifies for a refund or replacement under the exceptions listed above, please follow these steps:

1. Contact us within 48 hours of the expected or actual delivery date.
2. Provide your Order Number.
3. Describe the issue clearly — wrong item received, item arrived damaged, or order not delivered.
4. Attach photographs of the item (required for wrong or damaged items).
5. Our team will respond within 2 working days with a resolution.

Refund Processing

Approved refunds will be processed within 5–7 working days and will be credited back to the original payment method used at the time of purchase. Refund timelines may vary depending on your bank or payment provider.

Contact Us

For any questions or concerns regarding your order, please do not hesitate to get in touch with our team using the Contact Us page on our website. We are happy to assist you.

You can also reach us directly at: info@72shop.in